Provide extended access to support in support cases
Support does not have access to confidential data such as your EDP minutes. If support is to help you with a specific case where it is necessary to see, for example, a minute, you can provide support access.
1. Go to your profile.
2. Go to 'Support permissions' and allow 'All dialogue data'.
3. Remember to remove the support access again when the case is resolved. If you forget it, you will be reminded of it every time you are logged in to the system. If necessary, click on the link to change it (red arrow).